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At Imperial Engines, we aim to provide high quality engines and auto parts along with outstanding customer service. While we hope every purchase meets your expectations, we understand that returns or refunds may occasionally be necessary.
30 Day Return Policy
You have 30 days from the date you receive your item to request a return.
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Returned products must be in their original condition, as delivered.
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Engines, transmissions, or parts that have been disassembled, modified, or parted out are not eligible for standard returns.
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A restocking fee of 20% applies to returned items.
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Customers are responsible for all original shipping charges and any return shipping costs.
Important: This 30 day return policy does not affect your 6 month warranty, which covers internal engine and transmission components for defects or performance issues. Warranty claims are handled separately (see our Warranty Policy).
Associated Costs
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We do not cover installation, labor, transport, or related expenses.
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Any costs associated with removing, installing, or transporting engines and parts are the customer’s responsibility.
Warranty Exception
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Our 6 month warranty overrides the standard 30 day return period.
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If an engine or transmission fails due to a manufacturing or internal defect within the warranty period, please follow the warranty claim process for replacement or repair.
Contact
To request a return or initiate a warranty claim, please contact:
Email: [email protected]
Phone: +49 1521 5337274
Policy Acknowledgment
By completing a purchase on Imperial Engines, you acknowledge and accept the terms of this return and refund policy. Your satisfaction and confidence in our products are our top priorities.
